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Service Support
Professional and reliable equipment maintenance services
Our Service Support
IT Equipment Maintenance and Support
Comprehensive maintenance services for full-server hardware, including hardware repairs, software updates, system optimization, troubleshooting, and full-spectrum support. Meeting the diverse needs of every customer.
Server Product Line:
- Providing nationwide server
- storage
- switch maintenance
- array fault repair
- hard drive data recovery
- IT outsourcing
- warranty renewal services
Our Service Support
Server and Storage Device Maintenance
Troubleshooting for server and storage device failures including: no power, boot failure, no display, beeping codes, blue screen, system freeze, automatic restart, array abnormalities, unrecognized hard drives, array card issues, and system errors. Backed by over a decade of hands-on experience.
Included Services:
- Server power supply maintenance
- Server hard drive maintenance
- Storage tape library maintenance
Our Service Support
Switch and Firewall Network Equipment Maintenance
Maintenance for switches, routers, firewalls, load balancers, video conferencing systems, engine modules, board cards, power supplies, and more.
Included Services:
- Network switch maintenance
- Core switch maintenance
- On-site firewall maintenance
- Load balancer and internet access management maintenance
Our Service Support
Data Recovery
Addressing server hard drive light alarms, abnormal hard drive noises, system startup failures, incorrect RAID reconstruction operations, damaged RAID disk arrays, and offline RAID hard drives.
Specialized Recovery:
- Server data recovery
- Classified data recovery
- Disk opening data recovery
- Secondary disk opening data recovery
Our Service Support
Technical Support
Quick response, one-on-one architecture guidance, supporting every step of your business development.
Pre-Sales Consulting
Our pre-sales consulting team provides dedicated cloud product consultations and solution guidance.
After-Sales Support
Our professional technical support team is on standby 7/24, year-round, ensuring worry-free product usage and stable business operations.
Guarantees
Our Service Guarantees
Hundred-Fold Compensation
Cloud hosts offer 99.95% availability and 99.9999% data reliability. If cloud products become unavailable due to our fault, we provide 100 times compensation for the failure duration.
90-Second Ultra-Fast Response
Through online phone consultations, we promise a 90-second response to resolve your issues. Work orders are processed within 5 minutes as part of our fast-response customer service system.
Full-Course Business Escort
We assign experienced technical support experts to provide one-on-one architecture guidance and optimization — from pre-launch through business growth. Coordinating services such as filing and anti-attack protection for a worry-free business journey.